Operations Manager - URGENT!!
RM 5,000 - RM 6,500 / month
Checking job availability...
Original
Simplified
JOB SUMMARY
Mission
Run all Outlet Operations smoothly to ensure high customer service satisfaction (4/5) and high staff performance (7-10).
Key outcomes
Be the Area Manager! You cannot operate without knowing all the details of Outlet Operations
- Know every single task of each staff and ensure accountability
- Know Maria’s products thoroughly, including food & beverages and making of beverages & desserts
- Ensure all staffs follows the rules and regulations of the company
- Manage outlet maintenance, upgrade of equipment and licenses renewal are scheduled and up-to-date
- Ensure sufficient stock and storage space at all outlets at all times
- Ensure sufficient crockeries at all times
- Ensure inventory lists are updated
- Ensure high level of cleanliness of restaurant and staff
- Read comprehensively on beef steaks and have as advance knowledge
- Support all marketing & operation initiatives and ensure executed accurately
- Prepare End Reports Timely- closing, marketing, daily, monthly, etc.
- Responsible for high staff morale – retention, counselling, crisis management
- Handle all customer’s complaint
- Conduct minimum 1 staff training bi-monthly per outlet, inclusive of Role Plays
- Train staff to have the ability to upsell to increase average spending per head.
- Complete One Audit per month per outlet
- Manage beverage cost
- Problem solving skills, independently
Core Competencies
Master the following skills:
- Training skills including Role Plays
- Being fantastically organized
- PR skills with customers
- Leadership skills in leading the waiters
- Wine Appreciation courses
- Develop an excellent skill in upselling (Sales Script/Tone/Body Language)
- Problem Solving Skills, independently
Similar Jobs