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Operations Manager - URGENT!!

RM 5,000 - RM 6,500 / month

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JOB SUMMARY

Mission
Run all Outlet Operations smoothly to ensure high customer service satisfaction (4/5) and high staff performance (7-10).

Key outcomes

Be the Area Manager! You cannot operate without knowing all the details of Outlet Operations

  • Know every single task of each staff and ensure accountability
  • Know Maria’s products thoroughly, including food & beverages and making of beverages & desserts
  • Ensure all staffs follows the rules and regulations of the company
  • Manage outlet maintenance, upgrade of equipment and licenses renewal are scheduled and up-to-date
  • Ensure sufficient stock and storage space at all outlets at all times
  • Ensure sufficient crockeries at all times
  • Ensure inventory lists are updated
  • Ensure high level of cleanliness of restaurant and staff
  • Read comprehensively on beef steaks and have as advance knowledge
  • Support all marketing & operation initiatives and ensure executed accurately
  • Prepare End Reports Timely- closing, marketing, daily, monthly, etc.
  • Responsible for high staff morale – retention, counselling, crisis management
  • Handle all customer’s complaint
  • Conduct minimum 1 staff training bi-monthly per outlet, inclusive of Role Plays
  • Train staff to have the ability to upsell to increase average spending per head.
  • Complete One Audit per month per outlet
  • Manage beverage cost
  • Problem solving skills, independently

Core Competencies

Master the following skills:

  • Training skills including Role Plays
  • Being fantastically organized
  • PR skills with customers
  • Leadership skills in leading the waiters
  • Wine Appreciation courses
  • Develop an excellent skill in upselling (Sales Script/Tone/Body Language)
  • Problem Solving Skills, independently