Customer Care Consultant (Based in Sunway) RM2800 - RM3400 #XIS67#
RM 3,400 - RM 3,400 / month
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Company Overview
We are representing our client who is one of the leading Telecommunication companies in Malaysia. Our established client is looking for a dynamic and result-oriented candidate to fill their current job opening.
Job Responsibilities:
- Handling incoming calls and inquiries from customers with demonstration of excellent customer service skills to meet and exceed customers’ expectations.
- Follow up and resolve customers complaints and ensure it is close to satisfaction.
- Work closely with team members and leaders at all times to achieve quality results and productivity.
- Ensure efficient escalation of priority requests/feedback toward an effective resolution.
- Participate in ad hoc projects as required.
- Proactively identify areas of service and procedural improvement and make recommendations to the team leader.
- Upsell and cross-sell skills with the ability to provide alternate solutions and suggestions.
- Any other duties assigned by the team leader.
Job Requirements:
- Must have minimum SPM.
- Minimum 1 year experience in call center customer service
- Strong communication and interpersonal skills.
- Ability to speak in English and Bahasa Malaysia Fluently.
- Able to work Overtime.
- Must be fully vaccinated with booster.
- Required to work during the hybrid shift, Public holidays & weekends online.
Interested candidates are required to apply Online
Only short-listed candidates will be notified.