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Customer Service Executive [Mandarin Speaker]
RM 3,000 - RM 4,300 / month
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JOB SCOPE:
- Support customers to place online orders with the client
- Provide timely support to customers through available communication channels (inbound phone calls and email)
- Process payments and confidential client information in a manner that is precise and safeguards the customer’s personal and financial payment data at all times
- Proactively support customers to mitigate the risk of damage to the client’s brand and customer loyalty
- Identify and escalate priority issues through appropriate channels as and when necessary
- Work harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience
- Maintain and improves quality of service by sharing suggestions and recommendations
- Keep job knowledge and skills up to date by attending training and continuously learning
- Meet all key performance indicators set by the company and client
- Adhere to the policies and procedures set by the company and client
SALARY PACKAGE:
- Base Salary: RM4,000 - RM5,000 per month
- Language Allowance : RM300/month[Fixed Allowance]
WORKING HOURS:
- 5 working days (Monday - Friday)
- Weekend Off
LOCATION:
- Petaling Jaya, Selangor
Job Types: Full-time, Fresh graduate
Pay: RM3,000.00 - RM4,300.00 per month
Benefits:
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Fixed shift
- Monday to Friday
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