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Customer Service

RM 2,500 - RM 2,700 / month

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Job Description

  • Handle customer complaint, provide appropriate solutions and alternative within the time limits; follow up to ensure resolution.
  • Manages large amount of incoming phone calls.
  • Resolve customers issues with company products
  • Answer other customer question and offer them access to helpful resources
  • Direct question to the right department when needed.
  • Ensure Customer satisfaction.
  • Manage all desk administrative duties.
  • Maintain accurate records of interaction with customer and recurring user problems
  • Follow up with the customers as needed to ensure any problem are resolved,
  • Updates and closed Help desk Ticketing Portal.

Job Requirement

  • High school diploma, general education degree or equivalent.
  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computer.
  • Experience working with customer support.
  • Problem solving skill
  • Persuasive Speaking Skills

Job Type: Full-time

Pay: RM2,500.00 - RM2,700.00 per month

Benefits:

  • Health insurance
  • Opportunities for promotion
  • Professional development

Schedule:

  • Day shift
  • Early shift

Supplemental Pay:

  • Attendance bonus

Education:

  • Diploma/Advanced Diploma (Preferred)

Experience:

  • Customer support: 1 year (Preferred)

Language:

  • Bahasa (Preferred)
  • English (Preferred)