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Customer Relations Assistant

RM 1,800 - RM 2,500 / Per Mon

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Job Responsibilities :

  • To resolve customer complaint in a prompt and efficient manner.
  • To liaise with relevant departments in solving problem in an effective & timely manner.
  • To ensure the fulfillment of service appointments target set by Technical & Sales department nationwide.
  • To monitor on the status of Customer Feedback Form (CFF ) raised.
  • To ensure all postponement jobs are duly arranged.
  • To prepare and send the service reminder notice to customers whose Bio-pure sets are due for service (if any)
  • To analyze on data collected from customer satisfaction feedback survey and submit to superior for review.
  • To assist in preparing of monthly management report.
  • To ensure all new warranty cards received are updated into CRMS.
  • To attend to any other job functions assigned by superior from time to time.

Requirements :

  • Possess minimum SPM or equivalent.
  • At least 1 year(s) of working experience in the related field is required for this position.
  • Able to communicate in English, Bahasa Malaysia and Mandarin

Job Type: Full-time

Pay: RM1,800.00 - RM2,500.00 per month

Benefits:

  • Health insurance

Supplemental Pay:

  • Commission pay

Work Location: In person