Customer Service Executive (Contract Staff)
RM 3,000 - RM 3,300 / month
Checking job availability...
Original
Simplified
Job Summary
Responsible for managing and handling customer interactions to ensure efficient, effective, and excellent customer service throughout the logistics and supply chain operations.
Key Responsibilities
- Handling all Import FCL/LCL including carrier DO release and FCL/LCL Door delivery trucking
- Knowledge knows how on PSA Portnet System to check on Vessel tracking
- Customer’s SOP full compliance – Adhere strictly to all customer-specific standard operating procedures, including meeting all deadlines stipulated by the customer within the process flow.
- Possess thorough knowledge of the process flow and export procedures for FCL, including a comprehensive understanding of all necessary shipping documents required for FCL exports.
- Collaborate closely with the Head of Department to fulfil all departmental job requirements – both implied and explicitly stated with enthusiasm, timeliness, and a proactive approach.
Key Competencies
· Excellent communication
· Interpersonal skills.
· Planning and negotiation skill
· Strong problem-solving skills and attention to detail
Qualifications and Experience
- Candidate must possess at least a Diploma in Business Administration, Logistics, Supply Chain Management, or a related field.
- Possess working experience and knowledge in shipping & Logistics / Ocean Freight-Forwarding / Supply Chain Management.
- Proficient in both written and spoken English and Bahasa Malaysia.
- Experience in Air-Freight export, LCL. Export, (Internal) Costing, Cost-capturing and (External) Billing, Invoicing to customer and The CCP are added advantages.
- Good computer skills.
- Highly responsible and a good team-member.
Job Types: Full-time, Contract, Temporary
Contract length: 4 months
Pay: RM3,000.00 - RM3,300.00 per month
Schedule:
- Monday to Friday
Application Question(s):
- We are looking for Contract or Temporary Staff, may we know when is you available joining date?
Education:
- Diploma/Advanced Diploma (Preferred)
Experience:
- Customer service: 1 year (Preferred)
Similar Jobs