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Customer Service Executive (Contract Staff)

  • Full Time, onsite
  • Orient Overseas Container Line (M) Sdn Bhd
  • Petaling Jaya, Malaysia
RM 3,000 - RM 3,300 / month

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Job Summary

Responsible for managing and handling customer interactions to ensure efficient, effective, and excellent customer service throughout the logistics and supply chain operations.

Key Responsibilities

  • Handling all Import FCL/LCL including carrier DO release and FCL/LCL Door delivery trucking
  • Knowledge knows how on PSA Portnet System to check on Vessel tracking
  • Customer’s SOP full compliance – Adhere strictly to all customer-specific standard operating procedures, including meeting all deadlines stipulated by the customer within the process flow.
  • Possess thorough knowledge of the process flow and export procedures for FCL, including a comprehensive understanding of all necessary shipping documents required for FCL exports.
  • Collaborate closely with the Head of Department to fulfil all departmental job requirements – both implied and explicitly stated with enthusiasm, timeliness, and a proactive approach.

Key Competencies

· Excellent communication

· Interpersonal skills.

· Planning and negotiation skill

· Strong problem-solving skills and attention to detail

Qualifications and Experience

  • Candidate must possess at least a Diploma in Business Administration, Logistics, Supply Chain Management, or a related field.
  • Possess working experience and knowledge in shipping & Logistics / Ocean Freight-Forwarding / Supply Chain Management.
  • Proficient in both written and spoken English and Bahasa Malaysia.
  • Experience in Air-Freight export, LCL. Export, (Internal) Costing, Cost-capturing and (External) Billing, Invoicing to customer and The CCP are added advantages.
  • Good computer skills.
  • Highly responsible and a good team-member.

Job Types: Full-time, Contract, Temporary
Contract length: 4 months

Pay: RM3,000.00 - RM3,300.00 per month

Schedule:

  • Monday to Friday

Application Question(s):

  • We are looking for Contract or Temporary Staff, may we know when is you available joining date?

Education:

  • Diploma/Advanced Diploma (Preferred)

Experience:

  • Customer service: 1 year (Preferred)