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- Train and supervise waiters and waitresses to give high standards of service in terms of time, quality and personalization.
- Supervise the mise-en-place of the assigned station to ensure a smooth service during operation.
- Monitoring and maintaining effective cost controls, in regards to efficiencies, waste, overtime and staffing. Assessing excesses and strives for efficiency and productivity.
- Check and ensures the serviceability of equipment and furniture, control table settings in order to ensure a correct table setup, including cutlery and glassware.
- Increase possible sales volumes and avoid losses through cross-selling, upselling or promotion of additional services.
- Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.
- Control the inventory of cutlery and service equipment allotted to the station.
- Assign duties ensuring equity of work.
- Ensure that staff meets hygiene and discipline standards as well as providing excellent customer service in accordance to company policy.
Job Type: Full-time
Pay: RM2,000.00 - RM2,600.00 per month
Benefits:
- Free parking
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Afternoon shift
- Day shift
- Evening shift
- Night shift
Supplemental Pay:
- Commission pay
- Overtime pay
- Performance bonus
- Tips
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