F&B Supervisor / Assistant Supervisor

CUSTOMER SERVICE

• Greet and assist customers who come to the store.
• Help customers find their desired products.
• Explain information about prices, product descriptions, promotions held in the store, and recommend products to customers clearly.
• Handle complaints/requests from customers regarding products they want to find or have already purchased.

STORE MAINTENANCE

• Ensure the store branch is in a clean and orderly condition according to the company's set standards.
• Arrange stocks on the shelves neatly and orderly.
• Ensure price tags are correctly attached to products and that products with promotions are well-displayed.
• Ensure that lights, fire extinguishers, printers, TVs, and other equipment are always functioning properly.
• Ensure the supply of stationery and audit rolls is always sufficient.

DUTIES AS A CASHIER

• Ensure the Point of Sales (POS) counter is always clean, neat, and functioning properly.
• Perform opening and closing sessions for the Point of Sales (POS) counter.
• Responsible for cashier duties and handling sales transactions in cash, credit cards, vouchers, available electronic devices, and others.
• Scan products and ensure the correct prices.
• Count cash in the POS machine and ensure that the cash amount matches daily sales.
• Ensure the correct cash handling procedures are provided and adhered to at all times.
• Report daily sales reports to management.

STORE STOCK

• Ensure that the stock condition is clean, orderly, and neat.
• Count incoming stock and report to the relevant person if there is excess/shortage of stock.
• Conduct stock inventory and conduct related analysis to determine whether stock needs to be replenished.
• Assist in stock counting during Stock Take based on requests and instructions from the manager from time to time.

STORE EMPLOYEES

• Train new employees.
• Monitor the behavior, attendance, and disciplinary issues of employees in the store.
• Process paperwork for the Human Resources Department or superiors as required.
• Prepare work schedules for employee shifts.

Requirements:

• Prior experience in F&B (preferred)
• Strong organizational and communication skills
• Ability to work under pressure and in a fast-paced environment
• Team player with leadership skills and a pleasant personality
• Minimum SPM qualification

Locations:

• NU Sentral
• KLCC, KL
• TRX Exchange
• ONE UTAMA
• IOI CITY MALL, PUTRAJAYA

Brands:

• Cinnabon

Job Types: Full-time, Permanent

Pay: RM2,200.00 - RM3,000.00 per month

Benefits:

• Health insurance

Schedule:

• Rotational shift

Supplemental Pay:

• Overtime pay

Education:

• STM/STPM (Preferred)

License/Certification:

• Food Handling (Preferred)