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Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
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  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
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  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
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  1. Click the "Settings and more" icon at the top right of the Edge browser window.
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  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
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Jobs or company...
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Customer Success Intern

RM 1,500 - RM 1,500 / Per Mon
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Job Title: Customer Success Intern

Department: Customer Success

About Nexlaw.ai:

Nexlaw.ai is revolutionizing the legal industry with cutting-edge AI technology. We're passionate about making legal processes more efficient, accessible, and user-friendly for everyone. We're a fast-growing company with a dynamic and supportive team, committed to providing exceptional service to our clients.

About the Internship:

This is an exciting opportunity to gain valuable experience in the world of Customer Success within a fast-paced and innovative legal tech environment. As a Customer Success Intern at Nexlaw.ai, you'll play a key role in ensuring our clients have a positive and productive experience with our AI-powered platform. You'll learn firsthand how to build strong customer relationships, provide effective support, and contribute to the overall success of our clients.

Responsibilities:

  • Onboarding: Assist with onboarding new clients, providing guidance and support as they get started with Nexlaw.ai.
  • Support: Respond to client inquiries via email, chat, or phone, providing timely and helpful solutions to their questions and challenges.
  • Product Knowledge: Develop a deep understanding of Nexlaw.ai's platform and features to effectively assist clients.
  • Documentation: Contribute to the creation and maintenance of help articles, tutorials, and other support resources.
  • Feedback Collection: Gather feedback from clients on their experience with Nexlaw.ai, identifying areas for improvement and potential new features.
  • Relationship Building: Build rapport with clients, fostering positive relationships and ensuring their satisfaction.
  • Data Analysis: Analyze customer data to identify trends, usage patterns, and opportunities for improvement.
  • Collaboration: Work closely with the Customer Success team, product team, and other departments to ensure a seamless client experience.

Requirements:

  • Education: Currently pursuing a degree in Business Administration, Communications, or a related field.
  • Communication Skills: Excellent written and verbal communication skills, with the ability to explain complex concepts clearly and concisely.
  • Problem-Solving Skills: Strong analytical and problem-solving skills, with the ability to identify and resolve client issues effectively.
  • Interpersonal Skills: A positive and proactive attitude, with a strong ability to build rapport with clients.
  • Tech Savvy: Comfortable with technology and learning new software applications.
  • Passion for Customer Service: A genuine desire to help clients succeed and provide exceptional support.
  • Bonus: Experience with CRM software (e.g., Salesforce, HubSpot) or a basic understanding of legal concepts is a plus.

Benefits:

  • Gain Real-World Experience: Apply your skills in a dynamic customer-facing role and gain valuable experience in the legal tech industry.
  • Mentorship: Receive guidance and support from experienced Customer Success professionals.
  • Professional Development: Develop your customer service, communication, and problem-solving skills.
  • Networking Opportunities: Connect with professionals in the legal and tech fields.
  • Work in a Cutting-Edge Environment: Be part of a team that is revolutionizing the legal industry with innovative technology.
  • Competitive Compensation and Benefits: Enjoy a competitive salary, health insurance, and other benefits.

To Apply:

Please submit your resume, cover letter, and a brief statement explaining your interest in Customer Success to [email protected]

Job Type: Internship
Contract length: 6 months

Pay: Up to RM1,500.00 per month

Schedule:

  • Day shift

Application Question(s):

  • Why are you interested in a Customer Success role, and what motivates you to help clients succeed?
  • How do you approach building relationships with clients? What are some strategies you use to establish rapport and trust?
  • How do you handle challenging customer interactions or difficult feedback? Can you share an example of a time when you successfully navigated a challenging situation with a customer?
  • How do you prefer to communicate with clients – email, phone, chat, or video conferencing? Why?