Customer Service Executive - Vietnamese

Responsibilities:

• Ensure service delivered to customer and meets contractual KPI’s
• Clarify customer requirements; ask more question to understand the problem better, use SOP knowledge and resources to appropriately provide resolution
• Listen attentively to customer needs and concerns
• Promote a positive image to support Customer Service objectives and mission statement
• Demonstrate empathy while maximizing opportunity to build rapport with the customer
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Maintain deep understand of standard operating procedures (SOP) to ensure highest and most accurate form of support.
• Ability to multi-task in a fast-paced environment and capable of moderating a high volume of inbound content
• Document all steps and information accurately in client’s CRM tool / system without compromising quality of service and data.
• Participate in activities designed to improve customer satisfaction and business performance

Requirements

· Candidate must possess at least a Professional Certificate, Diploma, Bachelor’s Degree in any field

· Extremely fluent in English and Vietnamese

· Customer service oriented

· Planning & Organizing – Ability to multitask, plan and prioritize workload

· Flexible and able to adapt changes

· Self-motivated individual to do repetitive tasks

· Preferably with strong computer navigation skills and PC knowledge

Job Type: Full-time

Pay: RM4,500.00 - RM5,000.00 per month

Benefits:

• Health insurance
• Opportunities for promotion
• Professional development

Schedule:

• Monday to Friday

Education:

• Bachelor's (Preferred)

Experience:

• Customer Care Specialist: 1 year (Preferred)

Language:

• Vietnamese (Preferred)
• English (Preferred)

Work Location: In person