Specialist, Transaction Processing (1 Year Contract)

Important Remarks:

• Working Hour: 2pm - 11pm (EMEA Shifty), Mon - Fri, with the possibility of working APAC shift (7am - 4pm) due to business requirements
• Willing to work weekends when need to support month-end
• Willing to work on public holidays when needed (rotation basis)
• This is a one-year contract with the possibility of renewable

Position Overview:
The Specialist, Transaction Processing is responsible for the accurate and timely processing of customer orders, entitlements, and licensing in one or more delivery systems. This position focuses on the online fulfilment of both international and US software and data products. The role requires daily interactions with internal teams such as Sales, Order Management, Customer Support, and Delivery Americas, ensuring smooth order processing and issue resolution.

Key Responsibilities:

• Order Fulfillment: Process online subscription orders accurately and efficiently within established delivery systems.
• User Management: Handle customer queries related to product access through Help Desk, ensuring prompt resolution of issues.
• Customer Support: Respond to internal and external inquiries, providing assistance on order processing, licensing, and product access.
• Documentation: Maintain accurate documentation of order fulfillment and entitlement activities.
• Subscription Research: Conduct research on customer subscriptions and resolve discrepancies in order status, entitlements, or licenses.
• Collaboration: Collaborate with internal teams such as Sales, Order Management, Customer Support, and Delivery Americas to ensure seamless order processing.
• Technical Proficiency: Stay current with technology updates and developments in order fulfillment and delivery systems.
• Problem Solving: Identify and resolve basic order fulfillment issues and troubleshoot system or delivery problems.
• Organizational Skills: Maintain a highly organized workflow to ensure efficient task completion under pressure.
• Adherence to Deadlines: Ensure timely and accurate order processing, especially during peak business periods like month-end or quarter-end.

Required Qualifications:

• Education: Associate degree in a related field or equivalent professional experience.
• Technical Skills: Proficiency in SAP and Salesforce is an advantage; advanced user skills in MS Office applications (Word, Excel, PowerPoint, etc.).
• Language Proficiency: Must be proficient in English, both written and spoken.
• Customer Interaction: Ability to communicate effectively with both internal teams and external customers.
• Attention to Detail: Strong focus on accuracy and precision when fulfilling orders and maintaining documentation.
• Work Ethic: Ability to work independently, show initiative, and stay reliable under pressure.
• Problem-Solving: Capable of troubleshooting basic issues and providing solutions based on established practices.

Competencies:

• Business Acumen: General understanding of business operations and processes developed through education or previous experience.
• Communication Skills: Ability to convey information clearly and ask questions to ensure understanding.
• Time Management: Ability to manage multiple tasks and deadlines effectively.
• Leadership Impact: Although no supervisory responsibilities, the role contributes to the team’s success through quality and timely work output.
• Problem Solving & Complexity: Evaluates established solutions for typical problems and selects the best option for resolution.
• Interpersonal Skills: Engages with colleagues and clients to exchange information and build cooperation.

Working Conditions:

• Shift Hours: 2:00 pm – 11:00 pm (EMEA Shift), with the possibility of working the APAC Shift (7:00 am – 4:00 pm) due to business requirements.
• Weekend and Holiday Work: Must be willing to work weekends and public holidays, particularly during month-end, quarter-end, and year-end closing periods.

Additional Requirements:

• Must be detail-oriented and able to perform under pressure in a fast-paced environment.
• Must be proactive, cooperative, and able to contribute effectively to team success.

Job Types: Full-time, Contract
Contract length: 12 months

Pay: RM4,000.00 - RM5,000.00 per month

Benefits:

• Health insurance
• Professional development

Schedule:

• Monday to Friday

Work Location: In person