Customer Service Executive (Nearby to Monorail Imbi Station - Join February 2025)

Requirements

• Malaysian Citizen
• Able to start on immediately
• Min. STPM/Diploma holders (fresh graduates) are also encouraged to apply
• Good command in English and Bahasa Malaysia (read, written, and spoken)
• Computer literate with basic knowledge of MS Office applications,
• Pass pre-phone interview & written assessments

Responsibility

Responsibility

• Able to handle incoming customer enquiries over the digital channels (e.g. Emails, live chat)
• Direct calls from customers to the appropriate department when necessary.
• Ensure a positive attitude towards customers at all times.
• Possess reasonably strong analytical skills to identify cause of problems and recommend solutions; ability to manage complaint and irate customers.

Working Days

• 5 working days, 2 rest days (can be on weekend or weekdays)

Working Shift

- Morning

• 8:00am-5:00pm
• 9:00am-6:00pm

- Evening

• 1:00pm-10:00pm
• 3:00pm-12:00am

Remuneration Package

• Basic salary: RM2,150.00 (Fixed)
• KPI allowance: Maximum RM1000.00 (performance based)
• Shift allowance (depends on working shift)
• OT allowance (If applicable)

Location: Level 10, Berjaya Times Square, Jalan Imbi Kuala Lumpur

Benefits

• Annual Increment (Based on performance)
• Annual Bonus (Based on performance)

Additional Benefits

• Training Provided
• Allowance Provided
• 5 Working Days
• Staff Activities

Job Type: Fresh graduate

Pay: RM2,150.00 - RM2,350.00 per month

Benefits:

• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Schedule:

• Rotational shift

Supplemental Pay:

• Commission pay
• Overtime pay
• Performance bonus

Application Question(s):

• What is your expected salary?
• If you hired, can start on 3 February 2025?

Education:

• STM/STPM (Preferred)

Experience:

• Customer Care Specialist: 1 year (Preferred)

Language:

• Mandarin (Preferred)
• Bahasa (Preferred)