Customer Service - Chat Support Mandarin CI06
RM 4,200 - RM 4,200 / month
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POSITION SUMMARY:
The Client Service Associate is to help support advertisers worldwide through chat, email, and callbacks.
DUTIES AND RESPONSIBILITIES:
- Understand customer enquiries and respond via applicable channels: email, chat, and call backs
- Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
- Manage customer escalations and ensure that these are answered, tracked, and escalated as required
- Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes
- Ensure all SLAs are met accordingly
- Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
REQUIREMENTS:
- SPM Credit + 2 years CS experience
- Diploma and Bachelor's Degree (Fresh Graduate)
- Must speak Traditional Mandarin
- English B2
- Able to work in Rotational Shift
- Able to work during PH when required
ALLOWANCE:
- RM 800 max monthly
Job Type: Full-time
Pay: RM4,200.00 per month
Benefits:
- Health insurance
- Professional development
Schedule:
- Holidays
- Monday to Friday
- Rotational shift
- Weekend jobs
Supplemental Pay:
- Performance bonus
Education:
- STM/STPM (Preferred)
Experience:
- Customer Care Specialist: 2 years (Preferred)
Language:
- Mandarin (Required)
- English (Preferred)
Expected Start Date: 02/03/2025
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