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Customer Service - Chat Support Mandarin CI06

  • Full Time, onsite
  • Agensi Pekerjaan Career International FOS Sdn Bhd
  • Kuala Lumpur, Malaysia
RM 4,200 - RM 4,200 / month

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POSITION SUMMARY:

The Client Service Associate is to help support advertisers worldwide through chat, email, and callbacks.

DUTIES AND RESPONSIBILITIES:

  • Understand customer enquiries and respond via applicable channels: email, chat, and call backs
  • Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
  • Manage customer escalations and ensure that these are answered, tracked, and escalated as required
  • Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes
  • Ensure all SLAs are met accordingly
  • Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied

REQUIREMENTS:

  • SPM Credit + 2 years CS experience
  • Diploma and Bachelor's Degree (Fresh Graduate)
  • Must speak Traditional Mandarin
  • English B2
  • Able to work in Rotational Shift
  • Able to work during PH when required

ALLOWANCE:

  • RM 800 max monthly

Job Type: Full-time

Pay: RM4,200.00 per month

Benefits:

  • Health insurance
  • Professional development

Schedule:

  • Holidays
  • Monday to Friday
  • Rotational shift
  • Weekend jobs

Supplemental Pay:

  • Performance bonus

Education:

  • STM/STPM (Preferred)

Experience:

  • Customer Care Specialist: 2 years (Preferred)

Language:

  • Mandarin (Required)
  • English (Preferred)

Expected Start Date: 02/03/2025

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