Customer Service | Vietnamese Speaker

• Location: Sunway Visio
• Working hour: 10am-7pm (Monday-Friday)

Short Role Description:

The Customer Service Executive will be the liaison between our company, its current and potential customers, accepts the ownership for inbound & outbound calls and email inquiries transactions from customers on inquiries, complaints, problem solving and to provide quality service that exceeds the customer’s expectation, coupled with real-time escalations as well as keeping customer satisfaction at the core of every decision and behaviour.

Responsibilities:

• Ensure service delivered to customer and meets contractual KPI’s
• Clarify customer requirements; ask more question to understand the problem better, use SOP knowledge and resources to appropriately provide resolution
• Listen attentively to customer needs and concerns
• Promote a positive image to support Customer Service objectives and mission statement
• Demonstrate empathy while maximizing opportunity to build rapport with the customer
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Maintain deep understand of standard operating procedures (SOP) to ensure highest and most accurate form of support.
• Ability to multi-task in a fast-paced environment and capable of moderating a high volume of inbound content
• Document all steps and information accurately in client’s CRM tool / system without compromising quality of service and data.
• Participate in activities designed to improve customer satisfaction and business performance

Job Types: Full-time, Fresh graduate

Pay: RM4,500.00 - RM5,000.00 per month

Benefits:

• Dental insurance
• Health insurance
• Maternity leave
• Opportunities for promotion
• Professional development

Schedule:

• Monday to Friday

Supplemental Pay:

• Commission pay
• Performance bonus

Education:

• Bachelor's (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Language:

• Vietnamese (Required)

Expected Start Date: 02/12/2025