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Customer Service Executive (Inbound)- Ampang Jaya

  • Full Time, onsite
  • Brandt International Sdn Bhd
  • Ampang Jaya Municipal Council, Malaysia
RM 2,300 - RM 3,000 / Per Mon

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Customer Service Executive

Full-Time position
Working Location: Ampang Jaya, Jalan Kolam Air Lama. (Near Ampang Puteri Hospital / Behind Ampang Point)

Working Hours: Rotation Shifts, Monday – Sunday (5 working days & 2 rotational off (8.00am - 5.00pm, 8.30am - 5.30pm, 9.00 am - 6.00pm, 10.00 am - 7.00pm, 11.00am - 8.00pm, 12.00 pm- 9.00 pm)

Basic Salary from RM2,200- RM2,800 (based on relevant working experience)
Fixed attendance allowance RM200

Summary/ Main job task

An inbound customer service executive plays a significant role in building a brand's reputation.
You are expected to provide first contact resolution per standard operating procedures.

Job Descriptions.

  • Your responsibilities include responding to calls, emails, messages, and any other means of communication from customers to help meet their needs and inquiries.
  • Solving all product or service-related issues of the customers.
  • Keeping a proper record of the customers.
  • Maintaining and updating the information of the customers regularly
  • Providing the best possible solution to the queries of the customers

Job Requirements:

  • Fresh grads from any field are welcome to apply.
  • Candidate with relevant working experience are welcome to apply.
  • Good communication skills (in BM & English) are a must.
  • Able to work on rotational shifts including weekends, and public holidays.
  • Possess outstanding customer service skills, customer-focused, with a desire to resolve each customer's issue.
  • Strong interpersonal skills and a fast learner.

Job Type: Full-time

Pay: RM2,300.00 - RM3,000.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Application Question(s):

  • When are you able to start work?
  • what is your expected salary?
  • Are you able to work full time at Ampang Jaya

Expected Start Date: 01/27/2025