Air Freight, Assistant Manager Customer Service

Job Responsibilities:

• Relaying extensive product information to customers.
• Express operations strategies and objectives to make sure that the department reaches its target and operates effectively.
• Developing long term plans to achieve the goals and objectives.
• Analyzing team performance through Key Performance Index (“KPI”).
• Check on the performance of the operations of both internal service providers and external service providers.
• Supervising day to day operation in the customer service department. Creating effective customer service procedure, policies and standards.
• Ensuring all required milestones are being updated in timely and orderly manner.
• Liaison with other Sections to preserve customer- oriented service towards customers.
• Lead all problems solving needs through ability to identify problems and capability to evaluate the issue and define solution. Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.
• Managing the operations cost and create cost effective customer service / operations team.
• Managing, evaluating and reporting on Customer Service /Operations activities.
• Maintaining accurate records and documenting all customer service activities and discussions.
• Provide training to new customer service coordinator.

Job Requirements:

• Diploma/Degree in Logistics and Supply Chain Management or Business Management.
• Minimum 5 years of work experiences in the forwarding industry.
• Knowledge of Microsoft Excel and Microsoft Words would be an advantage.
• Service oriented, good interpersonal and communication skills.

Job Types: Full-time, Permanent

Pay: Up to RM7,400.00 per month

Schedule:

• Monday to Friday

Education:

• Diploma/Advanced Diploma (Preferred)

Experience:

• Customer service: 3 years (Required)
• supervisory: 3 years (Required)

Work Location: In person