Sales Operations Analyst (Mandarin Speaker)

Role Overview

We are looking for highly motivated individuals to join our Ads Operations team. Candidates are expected to have some experience with digital advertising and will be supporting in-flight and post-campaign reporting needs for advertisers and sellers. They must possess strong communications skills, a consultant mindset focused on solutions and be comfortable working with both advertisers and sellers independently.

Job Description

• Provide excellent email and Video call support (that will be recorded for quality purposes) to advertisers, agencies, and sellers on Ads product suite with clear and timely communication, quality deliverables, and innovative solutions.
• Build relationship with the client’s sales team to strengthen long-term cooperation.
• Perform proactive and reactive analysis of campaign delivery to increase performance and drive revenue, identifying problem areas that might impact campaign pacing that might require follow-ups with partners.
• Diagnose and troubleshoot technical issues that prevent customers from succeeding on our ad platforms.
• Be an expert on digital ad ecosystems; use data to troubleshoot campaign delivery, reporting, ad performance, and respond to campaign optimization queries
• Audit campaign details such as clients' campaign goals, budgets, flight dates and any other information necessary to correctly complete client reports
• Maintain established QA scores on responses and adhere to operational KPIs

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Job Qualifications

• Minimum 1 year of experience working in Zendesk, Salesforce or similar CRM tools.
• Comfortable leveraging multiple tools to debug and troubleshoot.
• Excellent written, verbal, and presentation skills with strong interpersonal skills
• Strong attention to detail and organizational skills and track record of working towards established KPIs
• Customer-centric approach with a strong sense of empathy for customer issues and needs.
• Fluent in both Mandarin and English language.