Sales Admin

Job description

Reports to: Sales Manager / Dealership Manager

Job Summary:

The Automotive Sales Administrator assists the sales team in handling day-to-day sales operations, ensuring the smooth processing of vehicle sales orders, documentation, and customer support. They play a vital role in maintaining accurate records, processing financial agreements, and coordinating with various departments to ensure timely vehicle delivery to customers.

Key Responsibilities:

• Order Processing and Documentation:
• Handle the complete sales order process, from vehicle order to delivery.
• Ensure all vehicle sales transactions are recorded accurately and timely in the system.
• Prepare and process sales invoices, contracts, and vehicle registration documents.
• Coordinate with the sales team to confirm that all paperwork is in order before vehicle handover.
• Inventory Management:
• Assist in managing vehicle inventory, keeping track of stock levels, and coordinating with suppliers for vehicle orders.
• Maintain records of incoming and outgoing vehicles, ensuring that vehicle details (model, color, VIN, etc.) are accurately logged.
• Customer Service Support:
• Respond to customer inquiries regarding vehicle availability, pricing, and delivery timelines.
• Assist in resolving customer complaints and issues related to sales orders, vehicle registration, or financing.
• Provide updates to customers on their vehicle order status and coordinate delivery or pickup schedules.
• Financial Administration:
• Process payments, deposits, and financial agreements (e.g., loans, leasing) in coordination with finance departments.
• Prepare sales documentation required for financing or leasing approvals.
• Ensure compliance with dealership and manufacturer financial policies.
• Sales Reporting and Data Management:
• Prepare regular sales reports, including daily, weekly, and monthly sales figures.
• Analyze sales performance data to assist the sales team in tracking their progress against targets.
• Update the CRM system with customer details, vehicle orders, and sales transactions.
• Cross-Department Collaboration:
• Liaise with the service and delivery departments to ensure vehicles are prepped and ready for handover.
• Work closely with the finance department to ensure all financial records are correct and payments are processed.
• Assist marketing in promotional activities, customer events, or dealership campaigns.
• Compliance and Regulations:
• Ensure all vehicle sales adhere to local and national regulations, including taxes, licensing, and insurance.
• Maintain up-to-date knowledge of regulatory changes related to vehicle sales and registration.

Skills and Qualifications:

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Proficiency in dealership management systems (DMS) and CRM software.
• Ability to multitask and prioritize tasks effectively.
• Knowledge of automotive sales processes and industry regulations.
• Comfortable working with financial data and documentation.

Education and Experience:

• A diploma or degree in Business Administration, Automotive Management, or a related field.
• Previous experience in automotive sales support or administration is preferred.
• Familiarity with vehicle financing and leasing processes is a plus.

Location : Jalan Klang Lama (Near to Mid Valley)

Job Type: Full-time

Pay: RM2,500.00 - RM3,000.00 per month

Job Type: Full-time

Pay: From RM2,300.00 per month

Benefits:

• Flexible schedule
• Health insurance

Schedule:

• Day shift

Supplemental Pay:

• Overtime pay
• Performance bonus