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Global Tour Coordinator

RM 3,000 - RM 3,500 / Per Mon

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  • Process booking amendments to hotels per Sales' requirement within timeline & SLA and do necessary follow up with hotels
  • Update confirmation & information accurately in the in-house system based on hotel's feedback
  • Monitor ongoing live booking screen & ensures everything is confirmed within Sales' expected lead time
  • Attend inquiries from Sales for hotel matters related to live bookings
  • Liaise with hotel partners and/or other MIKI offices to provide answers to Sales in a timely matter
  • Deliver important additional information about the incoming groups/clients to related hotels per Sales' requirement
  • Perform detailed investigation based on reports coming from clients, negotiate with hotel partners & Sales' when necessary and prepare internal documents for managers' approval
  • Maintain the general shared database & case reports related to the assigned region
  • Keep track of handover cases in order to resume handling once previous requests are completed
  • Redistribute related general information of hotels to the related department so they can validate and cascade as necessary
  • Diploma holder in Hospitality & Tourism Management/Business Administration or 2 years working experience in the service industry or similar
  • Effective verbal & written communications skills including the ability to prepare reports
  • Proficient computer skills including the ability to operate spreadsheets software
  • Exposure in information processing and analytical decision making environment
  • Capacity to be available for evening working schedule and Public Holiday rotation
  • Understanding & practical knowledge of European destinations is desirable
  • Short- notice or immediate available candidate is highly preferred
  • 13th Month Salary
  • Medical Insurance
  • Transportation Allowance
  • EPF & SOCSO
  • Annual Leave