Global Tour Coordinator
RM 3,000 - RM 3,500 / Per Mon
Checking job availability...
Original
Simplified
- Process booking amendments to hotels per Sales' requirement within timeline & SLA and do necessary follow up with hotels
- Update confirmation & information accurately in the in-house system based on hotel's feedback
- Monitor ongoing live booking screen & ensures everything is confirmed within Sales' expected lead time
- Attend inquiries from Sales for hotel matters related to live bookings
- Liaise with hotel partners and/or other MIKI offices to provide answers to Sales in a timely matter
- Deliver important additional information about the incoming groups/clients to related hotels per Sales' requirement
- Perform detailed investigation based on reports coming from clients, negotiate with hotel partners & Sales' when necessary and prepare internal documents for managers' approval
- Maintain the general shared database & case reports related to the assigned region
- Keep track of handover cases in order to resume handling once previous requests are completed
- Redistribute related general information of hotels to the related department so they can validate and cascade as necessary
- Diploma holder in Hospitality & Tourism Management/Business Administration or 2 years working experience in the service industry or similar
- Effective verbal & written communications skills including the ability to prepare reports
- Proficient computer skills including the ability to operate spreadsheets software
- Exposure in information processing and analytical decision making environment
- Capacity to be available for evening working schedule and Public Holiday rotation
- Understanding & practical knowledge of European destinations is desirable
- Short- notice or immediate available candidate is highly preferred
- 13th Month Salary
- Medical Insurance
- Transportation Allowance
- EPF & SOCSO
- Annual Leave
Similar Jobs