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Customer Success Specialist (Mobile Industry)

RM 2,000 - RM 2,900 / Per Mon

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  • Customer Assistance: Deliver an excellent customer service experience by addressing inquiries effectively.
  • Problem-Solving: Offer immediate solutions and redirect issues to appropriate platforms when necessary.
  • Escalation: Handle customer complaints and compliments promptly and escalate when required.
  • Communication Channels: Respond to inbound calls, emails, and live chats efficiently.
  • Education: Minimum SPM and above
  • Fresh Graduates: Encouraged to apply with Full Training Provided
  • Shift Requirement: Must be willing to work on 24/7 rotational shifts
  • Location: Must be willing to work in Ara Damansara
  • Training Provided: Comprehensive training to equip employees with necessary skills.
  • EPF & SOCSO: Inclusive of statutory contributions for employees' security.
  • Leave Benefits: Sick leave and annual leave entitlement.
  • Recognition: Quarterly staff appreciation and recognition programs.
  • Workplace: A nice working environment to foster productivity and satisfaction.