Human Resource Business Partner

Full Time, onsite
Trendcell Sdn Bhd (Jaya Grocer)
Petaling Jaya, Malaysia

RM 5,000 - RM 7,000 / month

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About Jaya Grocer:

Jaya Grocer is an affiliate of Grab, Southeast Asia’s leading superapp. To bring the convenience of on demand grocery delivery to more consumers in Malaysia, we are dedicated towards building a strong team that is aligned with our goals. At Jaya Grocer, team collaboration and dedication is what we require to deliver quality products and service to our consumers and customers.

Our Vision:

Our goal is to become the leading online-to-offline (O2O) retailer, leveraging our omnichannel strength to provide our customers with a rewarding, fulfilling, and exciting experience. Our goal is for customers to say “I can get what I want whenever I need it”. We aim to achieve this through offering high-quality yet affordable goods, facilitating seamless cashless checkouts, loyalty membership via GrabRewards and introducing our private label with "Grab Signatures."

Our Mission:

Provide a diverse variety of High Quality and Fresh Produce

Offer attractive Best Value Pricing

Ensure customers have the Best Shopping Experience

To grow the business through successful Collaboration and Partnerships

Practice the Values of Jaya Grocer every single day Our Values:

Teamwork

Trust

Integrity

Customer Satisfaction

Growth

These values form the foundation of our organization and should be lived by each of us, as they are a part of our DNA. So, if you fit the profile and able to contribute towards our goals, join us!

Key Responsibilities : This Assistant Manager role will be based out in our HQ, Petaling Jaya office where the focus will cover the outlet operation regions (Northern & Southern Malaysia).

1) Talent Acquisition

To collaborate with the Talent Acquisition team on recruitment strategies and processes to ensure timely hiring of top talent for business operation needs.
To assist the development of a strong talent pipeline to support current and future business expansion.
To assist to design and implement innovative recruitment strategies to attract high-caliber candidates across multiple locations.
Collaborate with hiring managers to ensure job requirements and expectations are clearly understood and met.
To assist in monitoring recruitment metrics and use insights to enhance hiring efficiency.

2) Industrial Relations (IR)

Serve as the primary liaison for industrial relations matters across Southern or Northern Malaysia in collaboration with the IR team.
To manage employee grievances, disciplinary actions, and dispute resolution in compliance with local labor laws.
To foster positive relationships with employees, and relevant authorities to maintain a harmonious workplace.
Work closely with the management and employees to improve work relationships, build morale and increase productivity and retention.
Ensure consistent application of company policies and procedures while addressing IR-related issues.
Stay updated on changes in labor laws and implement necessary adjustments to company policies.

3) HR Strategy and Business Partnership

Align regional HR strategies with overall business objectives to support growth and expansion.
Provide expert HR consultation to senior management on workforce planning, market trends and HR operations that drives efficiency and effectiveness.
Analyzes trends and metrics in partnership with the HR group to develop solutions, recommendation, programs, processes and policies.

4) Employee Engagement and Culture

Develop initiatives to enhance employee engagement and promote a positive workplace culture across Southern or Northern Malaysia outlets.
Conduct regular engagement surveys and action plans to address feedback.
Promote inclusivity, diversity, and continuous learning.

5) Performance Management and Development

Able to conduct orientation programmes across Southern or Northern Malaysia outlets (as and when needed).
Support managers in setting goals, providing feedback, conducting performance evaluations and assisting in PIPs.
Identify and address training needs to build employee capabilities by collaborating with the Training & Development team.
Provides day-to-day performance management guidance to line management (e.g. coaching, counseling, career development, disciplinary actions).

6) HR Compliance and Operations

Ensure HR practices align with labor laws and company policies across the region.
Maintain accurate employee records for Southern or Northern Malaysia.
Implement and monitor compliance with HR policies to ensure consistency and legal adherence.

7) Others

To cross collaborate with other HR functions or to lead on continuous improvement projects towards organizational effectiveness.
Performs other related duties as assigned.

You should have:

Bachelor's degree in Human Resources, Business Administration, HR certification (e.g., SHRM, CIPD) or a related field.
Minimum of 5 years of HR experience, with at least 3 years in a managerial role within the retail industry or a related field.
Strong knowledge of local labor laws and regulations.
Experience in supporting business expansion initiatives is highly desirable.
Excellent verbal and written communication skills.
Excellent interpersonal skills.
Excellent organizational skills and attention to detail.
Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies.
Ability to acquire a thorough understanding of the organization's hierarchy, jobs, qualifications, compensation practices, and the administrative practices related to those factors.
Excellent time management skills with a proven ability to meet deadlines.
Strong analytical and problem-solving skills.
Proficient with Microsoft Office Suite.