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Customer Service Executive (Bahasa / English Speaking)

Salary undisclosed

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Responsibilities:

  • Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products.
  • To exceed customers expectation in terms of customer service & accurate information.
  • Work in a team to achieve the required KPI elements and SLA.

Requirements:

  • Candidate must possess at least a SPM.
  • Required language(s): English (able to converse in Mandarin will be an added advantage).
  • Minimum 1 year of working experience in the service industry will be an added advantage for this position.
  • Fresh graduates who are interested to start their career in a call center are also encouraged to apply – Full training is provided
  • Applicant must be willing to work on rotational shifts and off day
  • Each shift consists of 9 working hours and inclusive of 1 hour lunch for rest.
  • Applicant must be willing to work in Ara Damansara, Selangor

Benefits:

  • 5 working days in a week
  • EPF & SOCSO
  • Sick leave
  • Annual leave
  • Quarterly staff recognition and appreciation
  • IJP – Internal job program. Opportunity to transfer to other departments (Eg. Finance, Human Resource and etc)

Job Type: Contract
Contract length: 24 months

Pay: RM2,000.00 - RM3,000.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Schedule:

  • Rotational shift

Expected Start Date: 01/22/2025