Front Office Clerk

RM 1,800 - RM 1,800 / Per Mon

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Job Description

Admission / Bedside Admission

To register and update patient, next-of-kin or guarantor information into the HIS system and booking of beds.
Getting patient, patient’s next-of-kin or guarantor to endorse on the admission form, letter of undertaking and condition of services.
To explain to patient, next-of-kin or guarantor the condition of services especially on their valuables (e.g. hand phones, wallets or purse) and to highlight patient on their room and board entitlement especially the insurance cases and patient with guarantee letter.
To collect deposit from patient and issue official receipt attach with copy of condition of services which duly signed by the patient, next-of-kin or guarantor.
To send patient to respective ward if CCA is not available.
To refer patient to Emergency Department if patient come without any referral letter or not in good condition.

Discharge

To inform the respective wards when patient’s bill is ready.
To explain to patient various charges, they required to pay as stated in the bill.
To collect the outstanding from patient and refund the excess deposit to patient upon discharge.
To issue official receipt to patient upon settlement of bills.
To advice patient to collect their TTH from pharmacy or inform doctor if patient refuse to take TTH or if applicable.
To fill up manual refund to patient with approves signatures.
If patient is unable to settle the hospital bill, refer to Patient Services Executive or Sr. Executive Credit Control.
In the event of handling difficult patient or patient complaint, refer to Patient Services Executive.

Switchboard Operator Function

To receive and transfer incoming calls.
To be courteous and patience, listen carefully and to speak clearly at all times.
To take down messages and hand it over to the respective person.
To change patient immediately once patient makes call.
To print general itemized telephone bill made by staff.
To page for CODE BLUE or another announcement when required.
To attend call or queries from patients and public if no incoming or outgoing calls.
To rotate the admission counter clerks duty on night shift.

Job Requirements