Front Office Assistant

JOB DESCRIPTION

JOB TITLE : FRONT OFFICE ASSISTANT

REPORTS TO : DUTY MANAGER / ASSISTANT FRONT OFFICE MANAGER

REQUIREMENT

• Minimum SPM or Diploma in Tourism Management.
• Excellent communications skill for both written and verbal. Multiple language skills are preferred.
• Able to work under pressure.
• Self-starter, results oriented and also a team player.
• Pleasant personality with good organisational skills.
• Good problem solving skills.
• Independent and self-motivated with good communication, presentation and interpersonal skills.
• Willing to work on shift and public holiday.

DUTIES & RESPONSIBILITIES

• Delivers the basic standards and provide exceptional guest service at all times.
• To greet all guests in a service orientated manner.
• Maintains positive guest and colleague interactions with good working relationships.
• Meets and greets all guests and assists with registrations.
• Personally and frequently verifies that guests are receiving the best possible service during check-in and check-out.
• Verifies arrival and departure details and arranges luggage handling and transportation and other services requested by guests.
• Register hotel's guests in accordance with Front Office policies and procedures.
• Understands rate structure and promotional rates available.
• Be familiar with the hotel’s products and services and policies.
• Ensure all complaints and requests are immediately resolved and follow through with relevant supporting departments.
• Provides excellent service to internal customers as appropriate.
• To update and maintain efficiently the current room status and to inform the Superiors, should their attention are needed.
• Prepare welcome cards and keys for arrival FIT guests.
• Works closely with other Front Office personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
• Constantly check on all forms of correspondences, such as messages / mails / parcel are promptly delivered.
• Ensures that guest history records are accurately maintained and all repeat guests are pre-registered.
• Maintains the Daily Log Book by ensuring any unusual happenings, incidences and all important pending matters are recorded and follow through.
• Maintains sufficient stock of all supplies, such as printing materials, forms and stationeries. To initiate replenishment as and when deem necessary.
• Ensures the strict control of room keys.
• Reports “Lost and Found” items.
• Supports and embraces the spirit of “Team Work”.
• To be familiar with the Front Office computer system.
• Responds to changes in the Front Office function as dictated by the industry, company and hotel.
• Carries out any other reasonable duties and responsibilities as assigned.

Job Type: Full-time

Pay: RM1,700.00 - RM1,800.00 per month

Benefits:

• Health insurance
• Maternity leave
• Meal provided
• Opportunities for promotion
• Parental leave

Schedule:

• Holidays
• Rotational shift
• Weekend jobs

Supplemental Pay:

• Overtime pay
• Yearly bonus

Application Question(s):

• Do you have any problem to working on public holiday or weekend?
• How much your salary expected?

Experience:

• in hotel industry?: 1 year (Preferred)

Language:

• Bahasa (Preferred)
• English (Preferred)