Assistant Store Manager-Babyshop Midvalley Southkey(Johor)

KEY RESPONSIBILITIES

• Customer Focus Effective resource planning for customer service
• Ensure regular training of store staff on all aspects of customer service, product knowledge and selling skills
• Implements a high standard of customer focus within the store
• Regularly assesses customer service standards within store
• Create seamless customer service orientation among store employees by ensuring timely and efficient customer service
• Ensure customer needs are met and complaints/queries are resolved in a timely manner
• Provide customer satisfaction by delivering exceptional customer service
• Never say “No” to customer

Sales and Commercial Profit

• To work closely with Store Manager to achieve the revenue targets for the store.
• Achieve target productivity metric (sales per person per day, staff per sqft) for the store Actively seeks ways to achieve or exceed store sales targets.
• Monitor and control expenses (overtime, local, stock and consumables) through efficient store operations.
• Interpret and act on operational profit and sales reports generated through finance and focus on improving under-performing areas .
• Monitor sales performance against last year, last week and budget on a daily and weekly basis and to give feedback to managers and also to communicate to staff
• To be well versed with the P&L of the store.

Shop Keeping and Store Standards

• Ensure accurate stock merchandise and management (stock ageing, stock loss, space management) within the store.
• Oversee and monitor all point of sales activities in the store which includes - sales transactions, tracking customer orders and payments, registering sale and maintaining inventory updates, providing service, handling returns and refunds, gathering consumer data for feedback.
• Oversee and monitor the inventory management in the store (stock availabililty, order management, back store management, stock movement within store.
• Ensure that the store is in compliance with the company policy for all employment and state laws, including wage and hour, human rights and equal employment opportunities.
• Ensure the company policy and procedures are communicated in a timely manner and adhered to accordingly.
• Oversee cash transaction entry and management (petty cash, pos cash elements, change floats).
• Regularly audit own store administration and resolve any issues.
• Monitor and continuously seek to understand commercial environment, local trading patterns, competitor activity and market trends in the retail sector and their impact on store.
• Monitor and handle customer complaints and take corrective action in line with Company policy.
• Maintain high standards of visual appearance throughout the store including all non-retail areas.
• Maintain window and in-store displays to a high standard in line with merchandising guidelines.
• Prepare and review store reports on sales, commercial profit and stock ageing (slow moving, fast moving and nonmoving items).
• Execute price revisions within the store.
• Maintain a high level of store health and security for company assets, cash, stock and customer property.
• Ensure seasonal peaks, important trading/promotional events are taken account of when preparing forecasts and staff rosters

People Management.

• Ensure store expectations and priorities are communicated to staff.
• Review and provide regular feedback on staff’s performance against expectations.
• Carry out regular and relevant in-store training and enrol staff on relevant Learning and Development courses.
• Support induction of new recruits through buddy system.
• Monitor staff welfare (staff accommodation and transport) and facilitate complaint resolution.
• Oversee staff development and drive motivation levels of the store associates. Ensure effective resource planning and succession planning

REQUIREMENTS

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, bachelor’s degree, Post Graduate Diploma, Professional Degree, any field.
• Minimum 3-4 year(s) of managerial experience in the related field is required for this position.
• Preferably Senior Executives and/or Assistant Manager specializing in Sales – Retail/General or equivalent.
• Strong driver and results driven.
• Excellent time management, multi-tasking and leadership skills.
• Good communication and inter-personal skills

Job Type: Full-time

Pay: RM4,000.00 - RM5,000.00 per month

Education:

• Diploma/Advanced Diploma (Required)

Experience:

• People Management: 4 years (Required)
• Retail Management: 4 years (Required)

Language:

• English (Required)
• Bahasa (Required)

Work Location: In person