Front Office Supervisor

Full Time, onsite
Every Room A Home Sdn Bhd
Kuala Lumpur, Malaysia

RM 2,800 - RM 2,800 / month

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Summary:

Responsible to assist the Duty Manager in the management and control of the overall operations. Ensure that all issues relating to the hotels’ guests’, rates accorded, scheduling of team members and finance are handled in accordance with the company’s policies. To constantly review the Front Office manuals’ & Standard Operating Procedures with the Duty Manager in view of identifying and preparing training needs of the department.

He/she has to coordinates and work closely with Housekeeping, Bell Service, Duty Manager, FOM, Credit Manager, Income Auditor, Auditors and Reservation Manager.

Duties and Responsibilities:

· Represent Management in cultivating and maintaining good relationship and rapport with guests.

· Work closely with all Front Office Section and other Department in the hotel in achieving and maintaining the highest standards of service to our guests.

· Ensure that Guest Service Assistant check-out guests accordingly to established procedures, all payments are collected.

· To check and inspect daily posting transactions by Guest Service Assistant are correctly posted and ensure monies collected are balance accordingly to procedures.

· Ensure that all incoming calls are answer within 3 rings.

· Assist in inspecting all VIP rooms and ensure all amenities and preparation are in order prior to arrival. Meets, escorts, and bid farewell to the VIPs.

· To attend to all enquiries concerning facilities and services of the hotel and to channel all business information to our Sales & Marketing Department.

· Ensure to provide courteous efficient service and if possible, to comply with each and every guest’s request.

· To stay informed of all activities in the hotel, vicinity, the city and country. Maintain and constantly update this information to guest and staff alike.

· To attend to all guest complaints and problems and ensure that they are resolved to the guest’s satisfaction.

· To log down all complaints and problems and to refer to Superior if they are not resolved to the complete satisfaction of the guests.

· To be familiar with all room types, packages, room rates, etc. That would be required for the performance of the daily job functions.

· Must be familiar with hotel’s emergency procedures and policies in order to play an active role in the event of an emergency.

· Participates in any scheduled training and development program that may improve personal or departmental standards.

· Perform other duties as assigned job-related tasks as assigned by the Duty Manager/Front Office Manager and/or Management.

· He/she employed by Front Office Department and as such he/she may be assigned to any area that the management deems suitable and necessary.

SPECIAL REQUIREMENTS

· Must be thoroughly conversant with the Opera computer systems.

· Must have full knowledge of all emergency’s procedures.

· Must have full knowledge of all Hotel’s policies and procedures.

· Must have knowledge of all room types, layout and amenities.