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Duty Manager

Salary undisclosed

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Summary:

The Duty Manager is responsible for overseeing the daily operations of the hotel, ensuring guest satisfaction, and handling any issues that may arise. This role is pivotal in maintaining the high standards of service and hospitality that our guests expect.

Key Responsibilities:

  • Be visible in the hotel lobby and other public areas
  • Assist the Front Office Manager with the management and support of daily Front Office Operations
  • Manage and support the Front Office team, ensuring that brand standards are met and guest expectations are exceeded
  • Check and ensure all assigned rooms are prepared in accordance with Hotel's standard and all necessary amenities and guests supplies are properly extended.
  • Liaise closely with other departments for smooth operations.
  • Provide on-the-job coaching and training.
  • Handle guest requests, enquiries, and complaints promptly
  • Handle any management issues or emergencies that arise, record and resolve as necessary
  • Maintain knowledge of hotel products, services, policies and emergency procedures
  • Ensure your team maintains a professional manner
  • Maintain awareness of all hotel areas

Job Type: Permanent

Pay: RM4,000.00 - RM4,700.00 per month

Benefits:

  • Free parking
  • Health insurance
  • Maternity leave
  • Meal allowance
  • Parental leave
  • Professional development

Schedule:

  • Afternoon shift
  • Early shift
  • Evening shift
  • Night shift

Supplemental Pay:

  • Overtime pay

Experience:

  • working: 1 year (Required)