Front Office
Summary:
One is responsible to welcome and check in guests, to provide personalized service to every guest. To handle all room keys, mails, messages and attend to guest enquiries. To check out guests and ensure all payments are collected.
He/she has to work closely with all operation departments especially with Housekeeping, Bell Service, Telephone Operator and Reservation related matters.
Duties and Responsibilities:
· To welcome and check in all guests according to established procedures.
· To assign rooms and prepare keys/folders for all arriving guests and groups.
· To handle all keys, mails, facsimiles, messages and other special requests for guests.
· To provide information and assistance to all guests.
· To assist Reservations Department in taking reservations after office hours.
· To attend to guests’ complaints promptly and then report to Duty Manager for follow up.
· To provide courteous an efficient service and if possible, to comply with each and every guest’s request.
· To check out guests according to established procedures, and ensure all payments are collected.
· To ensure that Tourism Tax is collected.
· To issue and handle all the hotel’s safe deposit boxes.
· To ensure that all guests charges are posted into the guest accounts.
· To balance all the daily posting transactions and ensure all monies collected are banked into the General Cashier.
· To main the Reception Counter and answer all calls coming in.
· To keep the Front Office and Reception Counter clean at all times.
· Participates in any scheduled training and development program that may improve personal or departmental standards.
· Perform other duties as assigned job-related tasks as assigned by the Duty Manager/Front Office Manager and/or Management.
· He/she employed by Front Office Department and as such he/she may be assigned to any area that the management deems suitable and necessary.
SPECIAL REQUIREMENTS
· Must be thoroughly conversant with the Opera computer systems.
· Must have full knowledge of all emergency’s procedures.
· Must have full knowledge of all Hotel’s policies and procedures.
· Must have knowledge of all room types, layout and amenities.
· Must have full knowledge of all facilities in the hotel.
Job Type: Full-time
Pay: From RM2,500.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Maternity leave
- Meal provided
- Parental leave
- Professional development