Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Jobs or company...

After Sales & Service Administrator (RMA)

RM 4,000 - RM 6,500 / month
Checking job availability...
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* Candidates is responsible to handle customer RMA & after sales service request.

* Expect to support US time zone, working hours from 6am - 3:15pm, might need to support on weekend if needed.

Responsibilities:

  • Responsible for managing post sales activities related to processing RMA’s service requests, and service billings.
  • Verify customer and order information for correctness, checking it against previously obtained information as necessary.
  • Manage Install base updates for customer assets.
  • Perform customer master maintenance – supporting new account set-up, account clean-up, and miscellaneous account updates.
  • Work closely with Field Service Team to manage incoming calls, emails and other requests related to equipment returns, repairs, replacements, parts orders, and delivery schedules.
  • Review all Orders for completeness to ensure they are booked in accordance with company’s Global Booking Policy.
  • Interface with shipping and logistics teams to follow up on shipping status.
  • Process escalations for customers with a down system.
  • Ensure all service orders are entered into ERP system timely and manage customer communication.
  • Provide Order Status and Tracking Information to Internal and External customers.
  • Manage and resolve backlog issues including order hold release, product configuration issues, item number discrepancies and purchase order requirements.
  • Provide month end and quarter end support as needed to achieve Corporate Goals.
  • Participate in Projects which support Department and Corporate goals.

Requirements:

  • Degree with minimum 4 years related experience in a Customer Service/Order Management related role in a complex business environment.
  • Strong attention to detail and commitment to operational excellence.
  • Outstanding written and verbal communications skills. (Must be fluent in English)
  • Well organized and able to effectively handle multiple tasks.
  • Experience with Oracle and Salesforce.com is preferred.
  • Must work US hours and weekends as required.

Job Type: Permanent

Pay: RM4,000.00 - RM6,500.00 per month

Schedule:

  • Monday to Friday

Supplemental Pay:

  • 13th month salary

Application Question(s):

  • Are you able to support US time zone? (6am -3:15pm working hours)

Education:

  • Bachelor's (Preferred)

Experience:

  • After Sales & Service role: 3 years (Preferred)
  • RMA: 3 years (Preferred)