IT Executive – POS and Inventory Support

Full Time, onsite
Secret Recipe Manufacturing Sdn Bhd
Petaling Jaya, Malaysia

Salary undisclosed

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Job description

Benefits

Reputable company
EPF, SOCSO and EIS contribution
Group Personal Accident Protection
Group Hospitalization Scheme
Outpatient Treatment
Dental Subsidy
Annual leave
Miscellaneous leaves (i.e Compassionate, Wedding, Examination, Calamity etc)
Compassionate Token
Birthday Gift
Wedding Cake
Staff Purchase Discount
Parking Subsidy

Job Requirements

Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field.
Additional certifications like CompTIA A+, Cisco CCNA (basic), or similar are a plus.
1-2 years of experiences of experience in a technical support role or a similar IT position.
Fundamental understanding of desktop operating systems (Windows, macOS) and applications.
Knowledgeable in networking concepts, including TCP/IP, DNS, DHCP, and wireless technologies.
Proficient in diagnosing and resolving hardware and software issues on desktops, laptops, and peripheral devices.
Familiar with security tools and protocols (e.g., antivirus software, firewalls).
Must possess their own transportation.
Applicants must be willing to work in Kota Damansara, Petaling Jaya.
Full-Time position(s) available
Monday - Friday

Job Description

Set up, install, and maintain office and factory desktops, laptops, and peripherals.
Troubleshoot and resolve hardware/software issues to ensure efficient operation.
Assist in installing and configuring operating systems, software, and basic network equipment.
Provide first-level support for wired and wireless network issues (e.g., connectivity, IP conflicts).
Troubleshoot network problems and ensure proper functionality of routers, switches, and access points.
Monitor and assist in maintaining file servers, backup systems, and infrastructure.
Perform server updates, patches, and backups under supervision.
Help troubleshoot server issues and escalate complex problems as needed.
Provide technical support to users (desktop/laptop issues, password resets, software installations).
Log and track support requests and ensure timely resolution.
Offer basic training on IT tools and best practices.
Assist in routine system maintenance (software updates, patches).
Help with installation and configuration of new software applications.
Ensure antivirus, firewall, and security protocols are in place and functioning.
Assist with basic security checks and escalate issues to senior IT staff.
Maintain accurate records of IT assets and configurations.
Assist in creating/updating IT procedure and configuration documentation.
Provide support for tasks like equipment relocation, AV system setups, and infrastructure-related projects.
Assist with maintaining IT inventory records.
To perform any other duties as may be assigned from time to time.
Ensure the confidentiality of all Company matters.