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Executive - Customer Service (Petaling Jaya

Salary undisclosed

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Responsibilities:

  • Handle and process customer orders and enquiries according to internal processes and work instructions.
  • Daily collaboration with internal stakeholders on order delivery and stock availability
  • Support the team and lead improvement teams involving process and cost optimization.
  • Tracking and recording customer complaints, and proactively acting upon to achieve claims reduction
  • Regular daily and monthly reporting

Requirements:

  • Degree in any related field
  • Proactive in engaging with relevant internal and external stakeholders
  • Basic SAP and Excel Knowledge
  • Good Problem Solving Skill, critical thinking
  • Good Communication Skill
  • Proficient in written and spoken English (proficiency in Mandarin would be an added advantage)