Junior Executive, Customer Service (Inbound / Outbound)

Job Description

RESPONSIBILITIES

• Effectively manage incoming calls.
• Resolve customer complaints and questions via phone.
• Reach out to existing customers to conduct Service Quality Calls.
• Act as the company gatekeeper.
• Maintain good relationship between internal & external customers and company

REQUIREMENTS

• Candidate must possess at least a Primary/Secondary School/SPM/"O" Level, Higher Secondary/STPM/"A" Level/Pre-U, any field.
• No minimum working experience in the related field is required for this position.
• Preferably Junior Executives specializing in Public Relations/Communications/Customer Service or equivalent.
• Must be a confident communicator
• Good oral and written communication skills required
• Strong phone contact handling skills and active listening
• Ability to multi-task, prioritise, and manage time effectively
• Self-motivated and willing to learn

• Location: Eko Cheras Office Tower, Kuala Lumpur (nearby MRT Taman Mutiara, within walking distance)
• Working Hours: 9 AM - 6 PM (Monday - Friday), 9 AM - 1 PM (alternate Saturdays)

BENEFITS

• Birthday Leave
• Staff Discount
• Healthy Allowance: medical check-ups, purchasing spectacles, dental treatments, massages and spa sessions, as well as acquiring Vitamin A-E and probiotics products.

Job Type: Full-time

Pay: RM2,000.00 - RM2,800.00 per month

Benefits:

• Dental insurance
• Health insurance
• Maternity leave
• Opportunities for promotion
• Professional development
• Vision insurance

Schedule:

• Fixed shift
• Monday to Friday

Supplemental Pay:

• Overtime pay
• Performance bonus
• Yearly bonus

Application Question(s):

• Could you please specify your current position, whether it involves Inbound or Outbound tasks?
• How much notice are you required to give your current employer?

Experience:

• Customer Care Specialist: 1 year (Preferred)

Expected Start Date: 02/03/2025