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Jobs or company...

Order Management Specialist

Salary undisclosed
Checking job availability...
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* To manage customer orders, to ensure the process is efficient and in timely manner. Overseeing customer transaction experience.

Responsibilities:

  • Reconcile and audit customer booking packages against the Global Booking policy, SOX, and Revenue policies.
  • Review purchase orders for completeness and accuracy.
  • Enter and Book orders in the global Oracle ERP System including service contracts.
  • Work closely with Finance, Planning, Manufacturing Operations and Shipping to ensure terms and conditions are properly met.
  • Interface with customers, Sales and other departments to address and resolve issues related to bookings and customer sat.
  • Ensure all bookings are entered according to SLA’s.
  • Provide timely order status and tracking information to internal and external customers.
  • Work with key account Sales and Services engineers on all levels of support for external customers to resolve complex scheduling issues.
  • Must be able to interpret and understand the meaning of Incoterms as they relate to domestic and international bookings.
  • Manage and resolve backlog issues including order hold release, product configuration issues, item number discrepancies and purchase order requirements.
  • Provide month end and quarter end support as needed to achieve corporate goals.
  • Participate in projects and goals to support Department and Corporate goals.
  • Process post sale service orders and RMA’s in Oracle ERP system.
  • Communicate and coordinate shipments.

Requirements:

  • Degree with minimum 6- 8 years related experience in Order Management working in a complex environment.
  • Solid understanding of revenue recognition rules and guidelines.
  • Knowledge of Incoterms and business practices.
  • Strong attention to detail and commitment to operational excellence.
  • Outstanding written and verbal communications skills. (Must be fluent in English)
  • Well organized and able to effectively handle multiple tasks.
  • Experience with Oracle and Salesforce.com is preferred.
  • Must work US hours and weekends as required.

Job Type: Permanent

Pay: RM5,500.00 - RM8,500.00 per month

Schedule:

  • Monday to Friday

Supplemental Pay:

  • 13th month salary

Application Question(s):

  • Are you able to work US hours? (From 6am - 3:15pm)
  • Are you able to support for weekends when required?

Education:

  • Bachelor's (Preferred)

Experience:

  • customer order management: 5 years (Preferred)
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