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- Greet guests upon arrival and departure.
- Assist guests with luggage and other belongings.
- Provide information about hotel services and local attractions.
- Escort guests to their rooms and explain room features.
- Handle guest requests and inquiries promptly and efficiently.
- Maintain cleanliness and organization of the lobby and public areas.
- Coordinate with other hotel staff to ensure guest satisfaction.
- Ensure the safety and security of guest belongings.
- Maintain a professional appearance and demeanor at all times.
- Assist with emergency procedures and evacuations if necessary.
- Provide assistance to guests with disabilities or special needs.
- Ensure that all guest interactions are positive and memorable.
- Perform other duties as assigned by management.
- High school diploma or equivalent.
- Language required: English & Bahasa Malaysia.
- Fresh graduates are encouraged to apply.
- Previous experience in a customer service or hospitality role preferred.
- Excellent communication and interpersonal skills.
- Ability to lift and carry heavy luggage and other items.
- Friendly and approachable demeanor.
- Strong attention to detail and organizational skills.
- Flexibility to work various shifts, including weekends and holidays.
- Professional appearance and grooming standards.
- Ability to handle stressful situations with composure.
- Basic knowledge of local attractions and services.
- Ability to work independently and as part of a team.
- Strong problem-solving skills.
- Ability to multitask and prioritize tasks effectively.
- Reliable and punctual.
- Ability to stand and walk for extended periods of time.
- Ability to follow instructions and procedures.
- Positive attitude and strong work ethic.
- Commitment to providing exceptional customer service.
- Annual Leave
- EPF/SOCSO
- Allowance Provided
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