Customer Service Team Leader (Chinese and Cantonese Speaker)
Position Overview
As a Customer Service Team Lead, you will be responsible for guiding and motivating a team of customer service agents to achieve operational excellence and meet performance targets. You will foster a positive team environment, encouraging collaboration and open communication among team members. Your role will involve providing hands-on support, coaching, and feedback to enhance team performance while ensuring adherence to standard operating procedures. By actively participating in daily operations, you will help create a culture of accountability and continuous improvement, ensuring exceptional service delivery to our clients.
Position Title: Team Leader – Mandarin speaker
Working Location: Based at Sunway Visio Tower, Lingkaran SV, Sunway Velocity, 55100 Kuala Lumpur
Job Type: Permanent
Shift Time: 9am to 6pm (MYT)
Shift Days: Monday to Sunday (5 day working+ 2days off)
Salary: Upto RM4,900 Baisc + RM 500 Position allowance + RM500 KPI allowance (After probation, based on performance)
Educational Background: Possess at least Diploma and above, in any field. SPM graduates may be considered if they have appropriate years of relevant working experience. Requirement:
- Need someone to start on 3rd February.
- Can speak fluent Mandarin & Cantonese.
- Can read and write Traditional mandarin
- At least 1 year experience in supervisory/team leader role in BPO environment
For more details, Contact us on below details: -Email: [email protected]
WhatsApp: +60143945285
- Normal working hours (9am - 6pm)
- Permanent job
- Allowance
- KPI