Technical Engineer (Pre-Sales) (Bukit Mertajam, Penang)
RM 3,500 - RM 4,500 / month
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- Provide technical expertise on SOLIDWORKS, SolidCAM, and a variety of add-in and integration solutions to assist clients in transitioning to Smart Manufacturing.
- Conduct product demonstrations and training sessions for customers to ensure effective utilization of software solutions.
- Collaborate with the sales team to understand customer needs and provide technical solutions that align with business objectives.
- Support customers through the entire lifecycle, from initial product installation and configuration to troubleshooting and post-sales assistance.
- Develop and maintain strong relationships with clients to enhance customer satisfaction and drive ongoing business.
- Stay up-to-date with the latest trends and technologies in manufacturing and Smart Manufacturing.
- Assist in developing and delivering customized solutions to meet specific customer requirements.
- Troubleshoot and resolve technical issues, providing solutions in a timely and professional manner.
- Document and share knowledge to improve internal processes and customer support.
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