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Technical Support (Mandarin Speaker)_Telco Project_24/7 Shift_2 Years Contract_Nearby LRT_Up to RM4K

  • Full Time, onsite
  • Trinity Workforce Solution (M) Sdn Bhd
  • Ara Damansara, Malaysia
RM 3,500 - RM 4,000 / month

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Role : Technical Support Executive - Mandarin + English

Type : 24 months Contract

Location : Ara Damansara (Nearby LRT)

Working hours / days : 24/7 Rotation Shift (2 off days rotation)

Salary : Basic RM3,100 + Shift RM400 + KPI RM500

Responsibilities:

  • Provide continuous technical support via telephone and email related to the product
  • Employ a high level of interpersonal and communication skills to move beyond customer’s frustrations and solve customer’s problem
  • Identify the level of technical knowledge and adjust technical communications to solve customer’s problem
  • Conducting basic probing to determine the next action for any software related to enquiries

Requirements:

  • Excellent English & Mandarin verbal communication skills
  • Fresh Graduates who are interested to start their career in a call centre are also encouraged to apply – Full Training Provided
  • Fresh Graduates with Cert/Degree/Diploma in IT encourage to apply
  • Must be willing to work on rotational shifts
  • Must be willing to work in Ara Damansara

WHY JOIN US:

  • Monthly fun and exciting staff activities
  • We are located nearby shopping malls and housing area
  • Nearby LRT Station

Benefit:

  • 5 working days in a week
  • EPF & SOCSO
  • Sick leave
  • Annual leave
  • Quarterly staff recognition and appreciation
  • Nice Working Environment
  • Free Shuttle Van Provided from Various Location
  • Fun Filled Environment with Events and Activities/ Team Outing

Job Types: Full-time, Contract
Contract length: 24 months

Pay: RM3,500.00 - RM4,000.00 per month

Schedule:

  • Rotational shift

Application Question(s):

  • Are you able to read and write in Mandarin?
  • Are you willing to work on 24/7 rotation shift?
  • When is your availability date to join?

Experience:

  • Customer service: 1 year (Preferred)

Language:

  • Mandarin (Preferred)
  • English (Preferred)

Work Location: In person