Here's an overview of a telemarketer's job scope:
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**Telemarketer Job Scope:**
**1. Outbound Calls:**
- **Cold Calling:** Reach out to potential customers to introduce products or services and generate interest.
- **Follow-Up Calls:** Contact leads who have shown interest in previous marketing campaigns or inquiries.
**2. Customer Engagement:**
- **Sales Pitch:** Present and promote products or services, highlighting their benefits and addressing any objections.
- **Customer Inquiries:** Answer questions and provide detailed information about the products or services being offered.
**3. Lead Generation:**
- **Data Collection:** Gather contact information and details about potential customers to build a robust lead database.
- **Lead Qualification:** Assess the potential of leads to convert into sales opportunities.
**4. Appointment Setting:**
- **Schedule Meetings:** Arrange appointments for sales representatives or other team members to meet with potential clients.
- **Calendar Management:** Ensure appointments are properly scheduled and confirmed.
**5. Record Keeping:**
- **Call Documentation:** Maintain accurate records of call interactions, including the outcome of each call and any follow-up actions required.
- **Database Management:** Update and manage customer information in the company's CRM system.
**6. Performance Metrics:**
- **Call Targets:** Meet daily, weekly, or monthly call quotas set by the company.
- **Sales Goals:** Achieve sales targets and contribute to the overall revenue goals of the company.
**7. Compliance:**
- **Regulatory Adherence:** Ensure all calls comply with relevant telemarketing laws and regulations, such as Do Not Call (DNC) lists.
- **Privacy Protection:** Handle customer information with confidentiality and in accordance with data protection policies.
**8. Training and Development:**
- **Skill Enhancement:** Participate in training sessions to improve communication, sales techniques, and product knowledge.
- **Feedback and Improvement:** Receive feedback from supervisors and implement improvements to enhance performance.
Job Type: Full-time
Pay: RM2,500.00 - RM3,000.00 per month
Supplemental Pay:
- Commission pay
