Customer Service cum Admin
Customer Service Responsibilities:
- Maintaining a positive, empathetic, and professional attitude toward customers at all times
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Processing forms, applications, and requests.
- Submit documentation to immigration and other related authorities
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
Customer Service Representative Requirements:
- Diploma/degree, or equivalent.
- Ability to stay calm when customers are stressed or upset.
- Experience working with customer support.
- Have own transport
Job Type: Full-time
Schedule:
- Day shift
Language:
- English (Preferred)
