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Bilingual Level 1 Customer Service Support

Salary undisclosed

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Requirement for Bilingual Level 1 Customer Service Support (Non-Technical Helpdesk)

  • Applicant must be willing to work on rotational shifts & 4 days in a week.
  • Each shift consists of 12 hours working hours and inclusive of 2 breaks (1 hour each).
  • Applicant must be willing to work on rotation shift hence having own transport will be added advantage.
  • Good communication & writing skills in English, Bahasa & (others) is an advantage.
  • Applicant is required to have an excellent communication skill in Japanese which should be close to a native speaker and not necessarily possesses any language proficiency certificate.
  • Must be energetic, positive minded and good team player.
  • Fresh graduates who are interested to start their career in an IT help desk center are also encouraged to apply – Full training is provided.
  • 1-2 years helpdesk experience is an added advantage.
  • Salary starting from RM5,000.

Responsibilities for Bilingual Level 1 Customer Service Support (Non-Technical Helpdesk)

  • Handling all inbound calls pertaining to customer general inquiries, complaints, comments, feedback and other raising issue related to the company’s products.
  • Create & handling all tickets pertaining to customer cases & follows up closely until case resolved.
  • Working closely with Sales & Level 2 support team members for client contract’s expiration & further technical assistance.
  • To exceed customer’s expectation in term of customer services & accurate information. Work in a team to achieve the required KPI elements and SLA.
  • License issue and provision to customer.
  • Periodic Maintenance Announcement.

Job Types: Full-time, Permanent, Fresh graduate

Pay: From RM5,000.00 per month

Benefits:

  • Health insurance

Schedule:

  • Rotational shift

Expected Start Date: 01/23/2025