Service Delivery Ops Lead (Digital Insides Sales)
Salary undisclosed
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Responsibilities:
1. Bachelor s degree in business administration, marketing, or related field Master s degree preferred.
2. 15 years of experience in sales related operation, with at least 5 years in leadership.
3. Deep understanding of the Southeast Asian market, particularly language specific markets, with a proven track record of success in driving business growth.
4. Strong leadership and team management skills, with the ability to inspire, motivate, and develop a high performing team.
5. Excellent communication, negotiation, and interpersonal skills, with the ability to build rapport and collaborate effectively with clients and internal stakeholders.
6. Strategic thinker with a results driven mindset, capable of developing and executing effective strategies to achieve business objectives.
7. Analytical mindset with data analysis and interpretation proficiency to drive insights and decision making.
8. Proven ability to thrive in a fast paced, dynamic environment and adapt to changing priorities and requirements.
- Deeply focused on client success, attuned to client sentiments, business priorities and challenges, and how our work can help them achieve their goals
- Accountable for rigorous project management, ensuring scope, timeline, risk and quality management in accordance with Accenture delivery principles, policies and standards
- Establishes strong client relationships and credibility by deeply understanding client needs, defining a client-centric view of delivery success, and quickly closing the loop on all client requests/feedback
- Builds/engages high performance teams, ensuring the right talent strategy (mix, skills, capacity), clear expectations and ways of working across locations, and clarity of purpose on project goals and outcomes
- Pursues ongoing delivery innovations and improvements using industry/domain acumen to contextualize Accenture’s evolving capabilities and thought leadership within the client environment
- Drives follow-on work by focusing on up-selling and/or cross-selling the contract
- Brings the best of Accenture to client priorities/challenges by pulling in the right experts and solutions from across the Accenture ecosystem
- Proactively brings new ideas and innovation to our clients that underscore Accenture’s differentiation and value add
- Leverages delivery excellence, client trust, and deep understanding of client priorities as Accenture’s best credential, opening up opportunities to cross-sell and up-sell the contract
1. Bachelor s degree in business administration, marketing, or related field Master s degree preferred.
2. 15 years of experience in sales related operation, with at least 5 years in leadership.
3. Deep understanding of the Southeast Asian market, particularly language specific markets, with a proven track record of success in driving business growth.
4. Strong leadership and team management skills, with the ability to inspire, motivate, and develop a high performing team.
5. Excellent communication, negotiation, and interpersonal skills, with the ability to build rapport and collaborate effectively with clients and internal stakeholders.
6. Strategic thinker with a results driven mindset, capable of developing and executing effective strategies to achieve business objectives.
7. Analytical mindset with data analysis and interpretation proficiency to drive insights and decision making.
8. Proven ability to thrive in a fast paced, dynamic environment and adapt to changing priorities and requirements.
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