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Relationship Officer - Petaling Jaya

Salary undisclosed

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Relationship Officer - Petaling Jaya - (25000039)

  • Meeter-Greeter for Centre
  • Attend to all walk-in & regular clients
  • Refer potential clients to RMs for sales / investment opportunities
  • Answering calls (e.g. inquiries on transactional banking, membership services, products offered, account balances, currency rates etc) and if necessary, direct calls to RMs
  • Make telemarketing calls to Premier Members especially during campaign periods and/or other promotional activities / events
  • Achieve pre-determined monthly / yearly sales targets
  • Achieve the targeted penetration rate on ‘low activity’ accounts and ‘borderline’ Premier qualified members
  • Achieve the pre-determined number of customer calls to be made monthly
  • Prepare and consolidate sales and performance report to RMs
  • Attend sales events, road shows and other promotional activities, where necessary
Qualifications
  • Preferably 1 year experience in sales or sales and service related capacity
  • Pleasant personality with focus on customer service
  • Good interpersonal and communication skills to interact effectively at all levels
  • Able to work independently with minimal supervision
  • Team player with the ability to demonstrate good teamwork amongst colleagues
  • Self-motivated, dedicated, committed to delivering results
  • Possess a positive attitude, initiative, responsible and takes ownership of issues

Primary Location: Malaysia-Kuala Lumpur-Petaling Jaya

Job: Customer Service

Organization: MAL CFS - Premier Banking (Petaling Jaya)

Schedule: Permanent

Job Posting: 21-Jan-2025, 9:45:24 PM