IT Executive / IT Manager (HOTEL)

Full Time, onsite
Armada Petaling Jaya
Petaling Jaya, Malaysia

Salary undisclosed

Checking job availability...

Original

Simplified

Key Responsibilities

Responsible for managing, establishing, planning, and implementing the policies and procedures
To provide 1st & 2nd level support for all hotel systems IDB PMS / IDB POS / Q3F IDB Accounting / IDB Purchasing / iHRMS Payroll System / Jurudata Call Accounting System within the hotel.
To provide 24 x 7 on call support for any IT matters.
Where possible, ensure any system downtime is coordinated effectively ensuring minimum disruption to hotel operations.
To ensure all hotel based systems software and hardware are appropriately secured.
To log and track all software licenses to ensure legal compliance.
To coordinate service and maintenance of computer hardware and peripherals, printers, photocopiers, facsimiles, data services and mobile phones.
To provide regular and scheduled system maintenance i.e. daily, weekly, monthly and yearly.
To ensure timely back ups are performed, verified with Symantec Back ups Exec and stored appropriately.
To maintain an accurate and up to date asset list for all IT equipments in hotel.
Support to wireless guest users properly on how to connect Wi-fi internet when they have difficuilty to make a connection and help them if there is any other problems regarding notebook computers.
To attend the daily routine support calls from front and back offices and also from the guest floors & function rooms.
Maintain security administration for whole Opera PMS and LAN network users.
To support Point Of Sale machine for all Restaurant & Bar outlets in hotel.
Manages projects and activities related to MIS.
Analyzes information, identifies current and potential problems and proposes solutions.
Maintains, inspects and repairs equipment.
Inspects and ensures the maintenance of the equipment or the environment.
Ensure that all software runs with no output errors, no response time problems and functioning according to specification.
Understand all the department working procedures and perform the related tasks as described
Respond to all users request and provide them with adequate support
Technical Skills