Assistant - Customer Service

This position is responsible to provide customer service, service information and resolving problems for members and merchants on Sunway Super App program for Sunway Malls (Sunway Pyramid).

Duties:

i) Member Recruitment

• Encourage new membership sign up by promoting at strategic locations in the mall
• To recruit Sunway Super App members based on set KPI
• Update of members information in membership database
• Assist new member enrollment and issue memberships cards

ii) Customer Relationship

• Maintain customer relationship by providing program and service information, attend to inquiries
• Resolves product or service problems by clarifying the members and merchants complaints; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction; and following up to ensure resolution
• Maintains members’ complaints records by updating information in the database

iii) Operations Planning & Management

• Counter weekly inventory Prepare, compile and submit weekly reports
• Campaign Management
• Assist in monthly promotion campaign
• Any other duties as and when assigned from time to time

• Candidates must possess at least a Diploma in any field.
• Required skill(s): Like to work with people, Provide customer service, and communication skills.
• Minimum 1 year of experience in Customer Service will be an added advantage.
• Willing to work shift hours between 10am to 10pm, 6 days a week.
• Applicants must be willing to work in Selangor

Functional Competency and Skills:

• Time management
• Verbal communication skills
• Customer service
• Willingness to learn product and service knowledge
• Able to work in team