Accounts Receivable Team Lead
- Full Time, onsite
- ALICE - Hospitality Operations Platform
- knowledge of Sage Intacct strongly desired). Must be familiar with the Gmail Suite of tools and the Microsoft Office Suite., Malaysia
· Lead the accounts receivable Ops Pod in building and delivering accurate and timely customer invoices for two of our brands. Direct line management over this team.
· Audit Ops customer invoices to ensure that they are correct, adhere to company policies, and are compliant with contract terms and accounting standards.
· Ensure collections procedures are followed and maintained to achieve Days Sales Outstanding (DSO) goals for Ops brands. Share best practices across the team.
· Oversee the application of cash receipts and posting for assigned brands. Actively reconcile payments and resolve any discrepancies in a timely manner.
· Conduct monthly sales tax classification audits in ERP, and work with accounting team to reconcile sales tax charges, monthly.
· Collaborate with the sales and customer experience teams to resolve any customer billing escalations. Work with the accounting team to identify and reserve for bad debt appropriately.
· Escalate any identified customer credit risks to the A/R Manager, develop and action any plans to address and/or mitigate risk.
· Establish and nurture robust relationships with Ops customers to address billing inquiries proactively and facilitate prompt payments. Ensure that ticket queues are maintained per A/R SLAs, as applicable.
· Support daily, weekly, monthly, and quarterly reporting.
· Proven track record of progressive experience in accounts receivable roles at recurring revenue and/or subscription-based businesses is required. Must have prior experience in a supervisory or managerial capacity.
· Knowledge of GAAP accounting and an advanced proficiency in accounts receivable processes is required.
· Degree in Accounting, Finance, Business, Economics, Math or a related field is a plus.
· Strong communication (written and verbal), negotiation, interpersonal, and managerial skills.
· Proficiency in using Excel and advanced accounting software is required (ERP and/or Accounts Receivable software systems; knowledge of Sage Intacct strongly desired). Must be familiar with the Gmail Suite of tools and the Microsoft Office Suite.