Operations, Executive/Senior Executive
RM 3,000 - RM 6,000 / month
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The Responsibilities:
- Operations Support
- Manage 1st-level operational cases while ensuring timely follow-up and resolution from both internal & external stakeholders
- Identify root causes of various system issues identified by customers and internal stakeholders
- Perform checks on transactions, app pushes, and other key operations for accuracy and compliance
- Configure selected app features, handle manual adjustments, and ensure operational continuity for the Versa App
- Support feature rollouts, app updates, and product testing with cross-functional teams
- Input key data, ensure data accuracy across reporting tools and dashboards
- Manage relationships & communication with our partners Ops Team
- Project Coordination
- Document key workflow processes and identify solutions to improve the team’s efficiency
- Undertake ad-hoc projects and assignments