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E-Commerce Customer Service

RM 1,800 - RM 5,000 / Per Mon

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  • Fully understand the company's sales products and their specifications.
  • Provide online assistance in addressing customer complaints and product inquiries (e.g., Shopee, Lazada, FB Livechat, etc.).
  • Handle post-sales processes such as returns, exchanges, and resolving delivery issues.
  • Close deals with online customers and ensure sales targets are met (typically for popular products with predetermined pricing on online platforms).
  • Maintain good interaction with customers who have made purchases and follow up on their orders.
  • Learn how to sell effectively on online platforms.
  • Enhance customer satisfaction and brand value through effective customer service management.
  • Minimum qualification: SPM Certificate.
  • Language proficiency: English, Bahasa Malaysia, and Mandarin.
  • Experience in e-commerce customer service is preferred.
  • Fresh graduates are encouraged to apply.
  • Strong communication, coordination, and teamwork skills.
  • Diligent, responsible, and highly dedicated to work.
  • Adaptable with excellent problem-solving skills.
  • Good emotional control and the ability to manage emotions effectively.
  • Willing to work on public holidays or Sundays (work-from-home option available).
  • Shift hours:
    • Morning: 8:30 AM - 5:30 PM
    • Evening: 5:30 PM - 2:30 AM
    • Work location: Semenyih/Balakong.
  • EPF/SOCSO
  • Training provided
  • Annual leave
  • Medical and hospitalization leave
  • Work from home available when working on public holiday or Sunday