E-Commerce Customer Service
RM 1,800 - RM 5,000 / Per Mon
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- Fully understand the company's sales products and their specifications.
- Provide online assistance in addressing customer complaints and product inquiries (e.g., Shopee, Lazada, FB Livechat, etc.).
- Handle post-sales processes such as returns, exchanges, and resolving delivery issues.
- Close deals with online customers and ensure sales targets are met (typically for popular products with predetermined pricing on online platforms).
- Maintain good interaction with customers who have made purchases and follow up on their orders.
- Learn how to sell effectively on online platforms.
- Enhance customer satisfaction and brand value through effective customer service management.
- Minimum qualification: SPM Certificate.
- Language proficiency: English, Bahasa Malaysia, and Mandarin.
- Experience in e-commerce customer service is preferred.
- Fresh graduates are encouraged to apply.
- Strong communication, coordination, and teamwork skills.
- Diligent, responsible, and highly dedicated to work.
- Adaptable with excellent problem-solving skills.
- Good emotional control and the ability to manage emotions effectively.
- Willing to work on public holidays or Sundays (work-from-home option available).
- Shift hours:
- Morning: 8:30 AM - 5:30 PM
- Evening: 5:30 PM - 2:30 AM
- Work location: Semenyih/Balakong.
- EPF/SOCSO
- Training provided
- Annual leave
- Medical and hospitalization leave
- Work from home available when working on public holiday or Sunday