Customer Service Executive (Telco)
Salary undisclosed
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- Handling customer support calls, helpdesk ticketing, and following up on the complaints on customer’s lodged issues and ensuring that IT is resolved and responded to promptly.
- Identify errors/bugs and guide customers to troubleshooting and problem-solving.
- Escalating unresolved customer complaints to the 2nd level or technical department.
- Updating the resolution progress to the customer timely and accordingly.
- Possessing excellent company packages and service knowledge to enhance customer support.
- Retaining the terminating subscribers with the management-approved offer.
- Responsible for handling the end-to-end process of applications and installations, ensuring timely coordination between customers, agents, and technical teams.
- Maintain a high and consistent level of support quality across the team.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Compiling the customer support service-related performance information and preparing the report for the management.
- Maintaining a pleasant working environment among the support team.
- Language(s) required: Mandarin, English and Bahasa Malaysia.
- Bachelor’s Degree in Computer Science, Management Information, Computer Information Technology, Business Administration or any related field.
- Preferable with 1 year of relevant working experience in Telco, Networking, or IT related.
- Fresh graduates are encouraged to apply.
- Good interpersonal skills with a positive attitude.
- Able to start immediately is an added advantage.
- Required by shift work.
- Additional Special Leave.
- Customer Service Incentive.
- Staff's engagement.