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Customer Service

RM 2,200 - RM 3,500 / Per Mon

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Job Responsibilities:

  • Respond promptly and professionally to customer inquiries via phone call, email, Whatsapp, Respond-io, Complaint to CEO etc.
  • Provide accurate and comprehensive information about services and promotion.
  • Assist customer with placing order through DobiQueen apps or website, payment, refunds and resolving any related issues related to their purchase.
  • Handle customer complaints with patience and empathy, working to find satisfactory resolutions.
  • Escalate complex issues to the appropriate department or supervisor when necessary.
  • Follow up with customers to ensure their issues has been resolved.

Requirements:

  • Degree in business studies/administration/management, secretarial or equivalents
  • Proactive, resourceful, responsible, responsive, and flexible to changes in any situation
  • Excellent communication skills, both written and spoken in English & Malay languages
  • Able to exercise a high degree of tact and professionalism when dealing with various situations
  • Strong interpersonal and management skills
  • Able to work under pressure and meeting tight deadlines
  • Able to adapt and learn new procedures/processes quickly and efficiently
  • Team Player, Positive thinker, IT literate with multi-tasking abilities
  • Flexible with working hours and working days, able to work during weekends and Public Holiday
  • Customer service & details oriented
  • Typing ability minimum 45 WPM

Benefits

  • FREE laundry services
  • Birthday Leave
  • EPF SOCSO
  • Career growth opportunities
  • Employee reward system