Job Responsibilities:- Respond promptly and professionally to customer inquiries via phone call, email, Whatsapp, Respond-io, Complaint to CEO etc.
- Provide accurate and comprehensive information about services and promotion.
- Assist customer with placing order through DobiQueen apps or website, payment, refunds and resolving any related issues related to their purchase.
- Handle customer complaints with patience and empathy, working to find satisfactory resolutions.
- Escalate complex issues to the appropriate department or supervisor when necessary.
- Follow up with customers to ensure their issues has been resolved.
Requirements:- Degree in business studies/administration/management, secretarial or equivalents
- Proactive, resourceful, responsible, responsive, and flexible to changes in any situation
- Excellent communication skills, both written and spoken in English & Malay languages
- Able to exercise a high degree of tact and professionalism when dealing with various situations
- Strong interpersonal and management skills
- Able to work under pressure and meeting tight deadlines
- Able to adapt and learn new procedures/processes quickly and efficiently
- Team Player, Positive thinker, IT literate with multi-tasking abilities
- Flexible with working hours and working days, able to work during weekends and Public Holiday
- Customer service & details oriented
- Typing ability minimum 45 WPM
Benefits- FREE laundry services
- Birthday Leave
- EPF SOCSO
- Career growth opportunities
- Employee reward system