Primary Details

Time Type: Full time Worker Type: Employee To manage and working with business units who are responsible for collecting, settling and allocating debtor and creditor transactions. Responsible for the day-to-day running of the Credit Control unit, ensuring effectiveness and efficiency of the workflow is maintained and debt balances are maintained at healthy level. Primary Responsibilities • Strategy and Planning •Awareness and understanding of the annual business plan for the Division(s) your role supports •To own and be accountable for Credit Control Business Plan •Policy, Process and Procedures •Take ownership of the ledger and ensure that all avenues are explored to collect any outstanding debt •Analyze all credit control related data (inwards or outwards, closed or unclosed), identifying problem areas and acting on those problems accordingly •Monitor, process and allocate all cash receipts (RI collections and Premiums) within agreed timelines •Process, allocate and notify all QBE entities of their respective shares of RI collections and Premiums •Input and monitor data to ensure database information is current and accurate •Track potential and future bad debtors and cash collection issues to ensure that each entity maximizes any recovery •Control and investigate aged debt to ensure this is kept to a minimum •Identification, reconciliation and clearance of unallocated cash amounts •Referral of inwards or outwards technical queries back to the underwriting teams or outwards R/I team as appropriate •Identify and document all unrecognized inward cash or items that are experiencing collection difficulties to ensure these are escalated at the earliest opportunity •Instill and supervise a process that ensures the timely and accurate collection of unsettled debt to achieve effective credit control •Ensure appropriate, concise and timely reports are produced to support and compliment the business plan objectives and measure the current position against their requirements •Environmental Awareness/Customer Focus •Monthly review and reconcile debtors reports and periodical review of trade reconciliation for brokers / co-insurer/reinsurer statements to provide accurate management/financial information •Ensure all payments i.e refund premiums, settlement of co-insurance, RI premiums and commission are made on a timely basis and are accurate to maintain the reputation of QBE •Build and maintain strong effective relationships with internal and external stakeholders/customers to provide excellent customer focus •Raise and log all queries with appropriate RI teams, brokers and clients within an agreed timescale to discuss and resolve these queries and identify solutions •To maintain the reputation of QBE, and minimize both charges and other costs •Respond to telephone/email enquiries from customers in order to provide an excellent customer service •Technical Performance •Oversee the regular reviews of the ledgers, unallocated cash, unclosed premiums and aged debt and broker, co-insurer and RI statements to ensure the reviews are carried out by the credit control teams as per the agreed procedures •Provide accurate and timely recommendation on instalment and settlement packs to superior to support and inform decision making •Generate a detailed quarterly report of the business units performance and achievements and the areas for concern, to support and inform decision making •Reduce and limit the volume and value of unallocated cash items in statement of accounts. •People Management •Responsible for work allocation within the team •Set targets and regularly monitor individual business units progress to support achievement of targets and quality of the service within specified levels •Manage and lead team to ensure the overall output and quality of the service provided by is within specified levels and business requirements are achieved •Motivate, develop and appropriately train the team to ensure high standards of performance are met. •Support the continuing personal and professional development of all team members in line with their PMP and PDPs •Recognize situations that require escalation and provide recommendations for resolution Preferred Competencies/Skills • Data handling and manipulation • Problem solving and decision making skills • Ability to communicate effectively at all levels within the organization • Sufficient systems skills to be able to use and further develop Credit Control database and reporting systems • Strong people management skills to enforce discipline and process control, handle low level conflict and facilitate resolution • Ability to recognize budgets and be measured against them • Customer service and negotiation skills • Ability to work to strict deadlines and work under pressure • Can organize own time efficiently and effectively Preferred Experience • 7+ years finance or accounting experience with Significant experience of working in a credit control team • Previous experience of managing a credit control team is desirable • Experience within Insurance environment Preferred Knowledge • Working knowledge of insurance practices would be an advantage but not essential • Knowledge of IT systems such as Word, Excel and other Microsoft Office Applications • Very Good level of knowledge of Credit Control functions, processes and systems • Knowledge of external Finance Providers and portal • Significant knowledge of Broker practices and structures QBE Cultural DNA • Everything we do at QBE is underpinned by our DNA (which interlinks seven cultural elements) – because we know it's not just what we do that matters, it's how we do it that makes the difference. We expect all employees to role model and inspire the right behaviours that link to our cultural elements: •We are customer-focused •We are technical experts •We are inclusive •We are fast-paced •We are courageous •We are accountable •We are a team •All employees are expected to adhere to QBE’s Code of Ethics and Conduct and apply sound risk management practices US Only - Disclaimer • To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities. Global Disclaimer • The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee’s normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls.

Skills:

Analytical Thinking, Communication, Cost Management, Critical Thinking, Economic Forecasting, Financial Accounting, Financial Data Reporting, Financial Products, Intentional collaboration, Managing performance, Prioritization, Problem Solving, Research Analysis, Risk Management, Working Independently Application Close Date: 14/02/2025 11:59 PM

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Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.